Businesses constantly strive to provide customers with a personalized and memorable experience. A Point of Sale (POS) system that can be customized can be your secret weapon. Not only does it help you streamline your operations, but it also allows you to tailor your interactions with your customers like never before.
The Significance of POS Customization
Customized POS systems provide tailored solutions that cater to your business needs, creating a unique customer experience. Building a POS system from scratch can be daunting, but Turnkey Processing can help you find the ideal one that matches your preferences. Personalized POS platforms streamline operations and increase customer satisfaction through a unique shopping experience.
Let’s explore several ways to customize your POS system to create a unique, engaging, and efficient experience for your customers.
Digital Displays and Non-Thermal Printers
Digital displays and non-thermal printers are revolutionizing the food service industry. If you prefer a physical ticket system, non-thermal printers are your best choice. These printers can withstand the busy and hot environment of a restaurant kitchen and provide durable tickets.
While non-thermal printers offer certain benefits, consider switching to a Kitchen Display System instead of non-thermal printers for several reasons. The OrderCounter Kitchen Display System uses digital displays to replace traditional paper tickets, improving efficiency and accuracy in food preparation. It shows orders in real-time, directly from the POS system to kitchen staff. This leads to fewer errors in food preparation, and order fulfillment. By eliminating thermal printing, these systems reduce waste and speed up communication between staff, leading to quicker service and better customer satisfaction.
Self-Service Kiosks
Self-service kiosks like OrderCounter and Clover improve customer experiences and streamline operations. OrderCounter’s kiosks have an intuitive interface and robust integration capabilities, making them useful in fast-paced settings like restaurants. Clover’s kiosks are sleek and customizable, supporting various payment methods. Both aim to reduce wait times and improve service delivery, enhancing customer satisfaction. They’re especially useful during peak hours, allowing your staff to focus on providing excellent service and personal interaction rather than taking orders.
Bar Orders and Online Ordering System
Restaurants rely on bar orders and online ordering systems to handle customer orders. One such system is OrderCounter, which simplifies the process of transcribing orders into a point of sale (POS) system. With OrderCounter Hybrid POS, online orders are automatically sent directly to the POS system and then printed in the kitchen in the received order. This eliminates the need for manual entry and reduces the chances of errors. OrderCounter can be more cost-effective than hiring third-party vendors, which charge commissions ranging from 10% to 30%. For instance, if a dish is priced at $19.5 with a production cost of $6.50, at a 30% commission rate, the vendor would earn $5.85. This leaves the restaurant with a profit of $7.15 per dish, a 37% profit margin. By leveraging technologies such as OrderCounter, restaurants can retain more earnings and improve operational efficiency, benefiting the business and its customers.
To save added fees for both you and your customers, offer free small gifts (like cookies or chips) for those who choose to pick up their orders.
Conclusion
Customizing your POS system is more than just a technical exercise; it’s a strategic approach to enhancing your business’s operational efficiency and customer satisfaction. By carefully selecting and implementing the right customizations, from communication tools in the kitchen to customer-facing kiosks and online ordering options, you can create a seamless and enjoyable shopping experience that stands out in the competitive retail landscape.
Turnkey Processing can help you find the perfect solution to fit your unique business needs. Contact us today for a free consultation and discover how we can help you create a truly unique customer experience that keeps them coming back for more.
