The word “Remarkablism™” originates from our core value ‘Provide Remarkable Service”. However, over the years, Remarkablism™ has become a term used to describe the Turnkey Way. It is much broader than simply ‘providing remarkable service’. It’s a philosophy and a way of life that emphasizes individual and group excellence through infinite development.
While Remarkablism™ teaches that “perfection” is a conceptual goal that can never fully be achieved. Perfection is the unattainable benchmark that should always be sought after through constant growth, self-review, and innovation. One should constantly strive toward delivering a higher quality result (both personally and professionally), drive Turnkey team members to constantly exceed expectations and ultimately provide remarkable service to our clients, each other, and those we care about.
Remarkablism™ is the embodiment of all our core values but with our spirit as well. It’s more than just the sum total of the core seven. It is the combination of each value along with the individual’s unique expression of those values through their personal talents and creativity that brings Remarkablism™ to life.
PROVIDE REMARKABLE SERVICE
Turnkey’s #1 value is ‘Provide Remarkable Service.’ It’s the value that inspired the term Remarkablism™, and it’s the #1 goal of everything we do. In fact, it’s the center point for our Flywheel (which you’ll learn about soon!). Being ‘Remarkable’ is about exceeding expectations – being different (in a good way), and personally holding yourself to a higher standard than the minimum bar. It’s an individual challenge to go the extra mile for someone else when you can. It’s the special card that comes with the present, the cherry on a sundae, and the little sparkle that sets your work apart. We also think of ‘Service’ more broadly than just the work we do for clients – it’s the work we do as leaders for our team, for a colleague in need, those we care about, and the community. When you choose to take the time to put someone else before yourself, do a 5-star job!
WORK AS A TEAM
Core value #2 ‘work as a team’ reminds us that we can only truly become a remarkable organization when we work together. There’s an ancient African proverb that says “If you want to go fast, go alone. If you want to go far, go together.” This proverb is the spirit behind ‘work as a team.’ Just like superheroes, we each have our own unique strengths and weaknesses. When you combine those powers correctly, and put people in the right positions to exploit their strengths, the team can truly become unstoppable. This value teaches us to CARE for each other: to genuinely Connect with each person on the team, Communicate effectively, and build Credibility through Commitment to the mission; to Achieve goals together by completing short term and long term objectives; to Respect each other and Recognize other’s achievements; and to Empower those on our team with responsibility and authority to make decisions along with continual Education to help others improve.
ALWAYS BE LEARNING
Many sales organizations repeat the mantra ‘always be closing.’ At Turnkey we believe that you should ‘always be learning’. ‘Always be learning’ captures a belief that the world is a dynamic and infinite place that requires us to adapt on a regular basis. Learning new things often pushes us outside our personal comfort zones, however maintaining a lifelong mindset of education enriches both the team and the company with an ever-growing skillset and perspective. Not only should you take time to reflect and learn from your own experiences and set backs, but it’s extremely important to make time to read. Reading is heavily encouraged to help develop our minds, perspectives, skills, and to ultimately promote personal and professional growth. Experts in every field are always learning new things, and much of this learning comes from reading.
FIND A WAY TO WIN
‘Finding a way to win’ is the core value that encourages everyone to challenge themselves to use their creativity and cunning to overcome any obstacle in their path. This is one of our most controversial core values, because essential to this value is the belief that there is always a solution to every problem. Given enough time, energy, or resources – any problem can be overcome. Even when things are seemingly unsolvable by conventional practice, rules, or frameworks of thinking – this value teaches us that sometimes a shift in mindset, a new creative approach, or an exception to a rule may be required to solve a problem. This value teaches us to maintain a positive mental attitude in the face of adversity. Even during a time of temporary loss, defeat, or setback, lessons can be learned, and future success can be born out of current failure.
TAKE OWNERSHIP
This core value teaches us that we should take ownership of our work. No matter how important or trivial we believe the task at hand is, we should take pride in doing things the right way. This value teaches our employees to also take responsibility and ownership of our company resources and to manage them accordingly. This value encourages us to speak up when we see something wrong, and to take personal responsibility for the resources we control. If everyone is a shepherd of the company’s resources, we will grow and operate more efficiently, and there will be more for everyone.
EGO’S AT THE DOOR
Core value #6 ‘Ego’s at the door’ relates very strongly to #2 ‘work as a team’ with some important differences. While ‘work as a team’ is about maintaining a positive team environment and mindset, ‘ego’s at the door’ is about the individual mindset that is required to build a Great team. When every player on the team is willing to work in the best position for the team (not always the one you want or like the most), extraordinary things can happen. When a collective decision is made to work together toward the best interest of the team over anyone’s personal interests, a single purpose unites, and the team can reach heights that no one individual could achieve on their own . ‘Ego’s at the door’ teaches us to put the company interests in front of our departmental or personal agendas so that the whole team can win, and to always keep an open mind to new ideas and new ways of doing things.
